July 17, 2018 Customer Strategist Six Bot CX Pitfalls and How to Fix Them Katherine Kress, Partner, Strategy and Operations, TTEC Digital
July 17, 2018 Customer Strategist Let your Data Tell a Story A visual representation of data uncovers trends that may be otherwise hidden.
July 17, 2018 Case Study Cloud-based Video Training Saves 90 Minutes A humanitarian organization gains more time for disaster assistance Public Sector and Government
July 16, 2018 Customer Strategist Data Strategy Needs a Do-over Three ways businesses can balance personalization and privacy post data scandals.
July 16, 2018 Customer Strategist When CMOs Seize the CX Reins Two CMOs detail how trust and community are the cornerstones of a great customer experience that defies competitive pressure.
July 16, 2018 Customer Strategist How to Be a Customer Support Hero in an IoT World The rise of connected devices presents a huge challenge--and opportunity--for companies to deliver superior service.
July 16, 2018 Customer Strategist A new look at health insurance analytics' role in CX Enrollment and member insights provide for a healthy experience. Healthcare Payers