March 1, 2014 Customer Strategist Keeping Up a World-Class Experience During Transformation Inspirato scales its customer experience strategy and technology to optimize personal relationships. Travel and Hospitality
March 1, 2014 Customer Strategist The Small World of Customer Experience Six ways companies around the world can meet the demands of today’s global customer. Communications
March 1, 2014 Customer Strategist Customer Lessons Learned from the Health Insurance Exchange Rollout A look at what steps can be taken to smooth the ACA’s bumpy customer experience road. Healthcare Payers
March 1, 2014 Blog Real time marketing analytics: Customer data optimization best practices Real-time marketing adds immediacy to relevant customer interactions, especially for telecom companies. Communications
March 1, 2014 Customer Strategist Five opportunities for improved healthcare payer experience The largest influx of new health insurance customers in decades creates enormous opportunities for healthcare payers Healthcare Payers
March 1, 2014 Customer Strategist Powering the Automotive Customer Experience J.D. Power III, who pioneered customer satisfaction measurement in the automotive industry, looks ahead with his son J.D. Power IV to the factors that are shaping customer experience going forward. Automotive
March 1, 2014 Customer Strategist Loyalty on a Global Scale Nandan Mer of MasterCard shares insight about how loyalty programs are evolving to meet the needs of issuers and consumers around the world.
February 16, 2014 Case Study Advanced analytics identifies at-risk customers Our client's growing customer churn problem was undeniable. We provided help by granting a better understanding of their customers and therefore reducing churn. Communications
February 16, 2014 Case Study AHT down 29% and CSAT up 36% Our client was looking for a better way for their associates to handle their high-value customers. With our help, they were able to get their current associates up to date on best practices. Communications
February 16, 2014 Case Study Innovative partnership increases sales, drives customer loyalty Our client, a leading insurance company, signed an agreement that granted it access to a large database of potential new customers. We helped our client create three voice sales channels. Property and Casualty Insurance
February 16, 2014 Case Study Millions of reasons to stay connected with customers Our client had just partnered with a new marketing organization and was deploying a new database and deployment solution, but it was a year away. We were able to help speed up the process. Financial Services and Insurance
