July 10, 2024 Blog Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes Healthcare
July 9, 2024 Case Study Automation decreases associates’ login time by 61% A streamlined process saves associates 10 minutes per day Communications
July 7, 2024 Datasheet All hands on tech Cutting-edge CX that connects people with a digital world High Tech
July 5, 2024 Blog Trustfall or trust fail? CX levers build loyalty for digital payments apps Financial Services and Insurance
June 26, 2024 Case Study Snapping up fans and sales with Facebook ads Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177% Retail and eCommerce
June 25, 2024 Customer Strategist Perspectives Emerging technologies meet familiar challenges at CCW conference
June 24, 2024 Case Study Wireless sales see 45% lift to the tune of $1.5B The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels. Communications
June 24, 2024 Case Study Offshore delivery model earns 95%+ quality scores Knowledgebase upgrade, continual feedback and coaching elevate performance for a great customer journey at finance company Financial Services and Insurance
June 21, 2024 Case Study AI-powered insights, expert training drive sales surge in 2 weeks TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT Communications
June 21, 2024 Case Study High water mark for healthcare When all aspects of the contact center flow in sync at peak performance, that’s poetry in motion Healthcare
