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Customer Strategist Journal
Media
The Art and Science of Customer Profitability
Retail and eCommerce
The Economics of Customer Engagement
Communication
The Best Defense Is a Great Offense
World: Europe, Middle East, and Africa
Building the City of Gold
Business in Bloom
The Foundation of a Sustainable Competitive Advantage
The Value of Individual Customers
Loyalty 101 Revisited
Transaction Myopia
The Customer Rules