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November 10, 2016 Blog

It Is Time to Toss Average Handle Time
November 8, 2016 Strategy Guide

Turning Service Interactions Into Sales Opportunities
November 2, 2016 Blog

How to Craft and Scale a Personalized Onboarding Experience
October 27, 2016 Trends Report

Engage Tomorrow’s Car Buyer Today

Automotive
October 27, 2016 Blog

When Manual Decisions Become a Novelty
October 25, 2016 Strategy Guide

Outsourcing Strategy Guide: Which Shore is right for you
October 25, 2016 Blog

Automakers Must Understand and Implement Customer Experience Changes

Automotive
October 24, 2016 Blog

7 Lessons Learned from CX Initiatives that Fell Flat
October 20, 2016 Blog

Know Your Digital Customers
October 18, 2016 Customer Strategist

Don't Let Your Customer Service End in Tilt
October 18, 2016 Customer Strategist

The Evolution of Customer Service
October 17, 2016 Customer Strategist

Personable Robots: The (Near) Future of Customer Service

Siri and Alexa are just the beginning.