June 10, 2020 Customer Strategist Welcome to a New World Add one more item to the list of what's changed in 2020
June 5, 2020 Customer Strategist How Government Agencies Can Manage Call Volumes and Connect Communities New technologies combine with traditional contact centers to stay ahead of any crisis. Public Sector and Government
June 5, 2020 Customer Strategist Contact Tracing Success Hinges on a Balance of Humans and Technology Combine people and tech to activate contact tracing velocity. Public Sector and Government
June 5, 2020 Customer Strategist A Humanized Approach to Automation Yields Positive Results RPA examples that create effortless employee and customer experiences.