January 16, 2017 Customer Strategist What to Expect from the Rise of Chatbots Here’s what business leaders need to know about the messaging apps and chatbots that are rapidly gaining users and screen time.
January 16, 2017 Customer Strategist Does CRM Simplify the Customer Experience? CRM tools in the contact center provide valuable information, but can complicate the customer experience.
January 16, 2017 Customer Strategist The Future of Customer Experience Where do humans fit in an increasingly digital world?
January 16, 2017 Customer Strategist Sotheby’s: All About the User Experience Since 1744 The auction house maintains its tradition of elegance and luxury in the digital world, thanks to a focus on user experience design.
January 6, 2017 Customer Strategist Virtual and Augmented Reality: Empathy Machines VR and AR devices have the potential to foster emotion and empathy between companies and their users.
January 5, 2017 Customer Strategist Travel and Hospitality The Data-Driven Traveler Digital trends are transforming the travel industry.
January 5, 2017 Customer Strategist Public Sector and Government Utilities Power Up Customer Engagement Alabama Power and others reshape their role in consumers' digital lifestyles.
January 5, 2017 Customer Strategist Customer Centricity Changes Over Time Beyond talking points and lip service, what is the true state of customer centricity?
January 5, 2017 Customer Strategist Take the Consumer Experience Behind the Firewall 5 ways to transform the employee help desk.
