January 6, 2017 Customer Strategist Virtual and Augmented Reality: Empathy Machines VR and AR devices have the potential to foster emotion and empathy between companies and their users.
January 5, 2017 Customer Strategist Travel and Hospitality The Data-Driven Traveler Digital trends are transforming the travel industry.
January 5, 2017 Customer Strategist Public Sector and Government Utilities Power Up Customer Engagement Alabama Power and others reshape their role in consumers' digital lifestyles.
January 5, 2017 Customer Strategist Customer Centricity Changes Over Time Beyond talking points and lip service, what is the true state of customer centricity?
January 5, 2017 Customer Strategist Take the Consumer Experience Behind the Firewall 5 ways to transform the employee help desk.
January 5, 2017 Customer Strategist Solving for X: Why the Future of Business is Experiential Brian Solis explains why companies must shift from product-centric strategies to cultivating outstanding experiences to remain competitive.
January 5, 2017 Customer Strategist The Evolution of Common Customer Experiences Companies from automotive and banking to healthcare and travel have taken the task of simplifying the customer experience to new levels.
January 4, 2017 Customer Strategist The Choice Is Simple. Or Is It? Choices add complexity to the buying decision and complexity complicates things.
