August 6, 2020 Case Study Driving carsales' contact center into the cloud-based future Migrating to Amazon Connect saved 50% in costs compared to the previous on-premises solution Automotive
July 27, 2020 Case Study Proactive associates using AI save the day with 95% CSAT Customer care associates proposed a hybrid AI/human crowdsourced solution that produced eye-popping results High Tech
July 27, 2020 Case Study Virtual contact center training for a virtual world At-home RealSkill program updates associate training to a remote environment High Tech
July 24, 2020 Case Study Igniting the sales pipeline with advanced analytics Sales experts produced thousands of SQLs and more for a healthcare insurance firm Healthcare Payers
July 24, 2020 Case Study Rx for operational excellence in a new normal Comprehensive support and training enabled an at-home model to exceed prior brick-and-mortar results Healthcare
July 23, 2020 Case Study Exceptional remote support in record time Hundreds of newly hired remote employees delivered a 94% CSAT Financial Services and Insurance