October 5, 2017 Case Study One-stop healthcare shop Supporting a top 20 U.S. hospital, we streamlined toll-free calls into five categories according to complexity Healthcare Providers
October 4, 2017 Case Study Analytics unlocks employee potential A leading health insurance organization needed to effectively gather performance metrics for its contact center to find areas of improvement. Its associates were highly specialized and needed the best knowledgebase. Healthcare Payers
September 26, 2017 Trends Report Retail Banking How to Stay Ahead of Consumer Demands Financial Services and Insurance
September 20, 2017 Trends Report State of the Industry: Customer Experience Media and Entertainment Holding on to today's consumers means nailing customer centricity Communications
September 15, 2017 Strategy Guide Fraud-Busting in the Digital Era How retail banks can fight back against consumer and employee fraud Retail Banking
August 24, 2017 Case Study Offer optimization boosts credit card rewards program results Financial Services and Insurance
