August 17, 2020 Case Study Savvy hiring and training shortens handle times A retail pharmacy quickly added tenured, certified healthcare advocates to reduce repeat callers and boost OSAT during one of its busiest times of year Healthcare
August 6, 2020 Case Study Smarter and reliable customer experience Agero protects 115M+ vehicles on the road today by responding with emergency roadside assistance to nearly 10M requests per year with their call center support services Automotive
August 6, 2020 Case Study Triumph in Making Connections After a Natural Disaster Within 48 hours, a new Red Cross call center was in operation with new phone lines, established call routing rules and newly trained agents – a process that would normally have taken 4-5 months Public Sector and Government
August 6, 2020 Case Study Best solution for the best customer experience Amazon Connect proved to be the contact center solution suited to inbound and outbound call traffic requirements needed at AWS HR Services High Tech