April 11, 2018 Customer Strategist Removing White Noise From the Patient Experience Inside the mind of a hospital Chief Medical Innovation Officer. Healthcare
April 11, 2018 Customer Strategist Fly Fishing in the Big Data Lake Knowing where and how to cast your insights line makes all the difference in what you catch.
April 10, 2018 Customer Strategist Experience Innovation the Talk of CES Executives from Google, Disney, Best Buy, and others discuss CX’s innovative future.
April 10, 2018 Customer Strategist The Rise of the Telcobot AT&T, Vodafone, and other telecoms welcome chatbots as the future of the industry. Communications
April 10, 2018 Customer Strategist Mind Versus Tech in a New Digital Era Columbia Business School’s David Rogers redefines digital transformation success.
April 9, 2018 Case Study Banana Republic builds mental toughness Providing leaders the drive and persistence to achieve results in an increasingly challenging retail environment Retail and eCommerce
April 4, 2018 Customer Strategist The Role of Emotions in Customer and Employee Experience | Intelligent Sourcing Peter Dorrington, Director of Customer Insights, TTEC Digital, has a new article, " The Role of Emotions in Customer and Employee Experience" featured in Intelligent Sourcing.
March 21, 2018 White Paper The Case for a Contact Center Carve-Out Transforming the Contact Center into a Customer Experience Center
