April 1, 2019 Customer Strategist Retail Banking The Economics of Customer Engagement Article eBay discusses how it turned NPS into an enterpise economic strategy to determine the relationship between customer churn and customer lifetime value in an effort to deepen customer relationships.
March 13, 2019 Blog Aflac and Others Illustrate the Connection Between Customer Engagement and Social Issues
March 13, 2019 Case Study Healthcare Payers Open enrollment benefits from a Smart Seasonal approach Health insurer mixes different employee types to optimize sales conversions and retain high-performers
