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How much empathy do you really need? And what role should AI play?

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5 tips to ensure your contact center clicks

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3 ways to outsmart an unpredictable economy with superior CX

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April 30, 2021 Client Story

Schwan’s Home Delivery gets an actionable CX transformation plan

Our consulting experts helped Schwan’s Home Delivery gain insights into the current state of their customer experience and create an actionable plan for transformation
Retail and eCommerce
April 30, 2021 Client Story

A smooth switch to a better contact center solution

In just a few weeks, we helped Neighborhood Credit Union execute a complex implementation process on time, on budget, and without major issues
Retail Banking
April 30, 2021 Client Story

Stronger Together: Transforming Nautilus’ Contact Center

We helped the fitness solutions provider increase efficiencies, optimize call escalations, streamline internal communications, increase customer satisfaction, and more
Retail and eCommerce
April 30, 2021 Client Story

Tracking assets in real time

We helped Strategic Wave build an app that provided chemical manufacturers and shippers with mobile access to real-time location information of tank containers, status, and more
High Tech
April 30, 2021 Client Story

A virtual assistant that enables superior CX

We helped Edina Realty create Emma, a digital real estate assistant that provides voice interactions, activity reminders, appointment management, information access, and content delivery — all from mobile devices
Financial Services and Insurance
April 30, 2021 Client Story

Chipotle uncovers new customers and cross-sell opportunities

In a partnership with the fast-casual restaurant leader, we built a solution that captured and analyzed key customer information and insights, empowering a more meaningful and personalized customer experience
Retail and eCommerce
April 30, 2021 Client Story

Digital innovation connects patients and interpreters in seconds

A mobile video-streaming application quickly put patients in touch with an interpreter, resulting in increased customer satisfaction and efficiency
Medical Devices
April 30, 2021 Client Story

Enhanced collaboration and efficiency in the cloud

By shifting various IT systems and applications into the cloud, LifeSource streamlined life-saving organ and tissue donation processes and increased employee productivity
Healthcare

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