April 4, 2018 Customer Strategist The Role of Emotions in Customer and Employee Experience | Intelligent Sourcing Peter Dorrington, Director of Customer Insights, TTEC Digital, has a new article, " The Role of Emotions in Customer and Employee Experience" featured in Intelligent Sourcing.
March 21, 2018 White Paper The Case for a Contact Center Carve-Out Transforming the Contact Center into a Customer Experience Center
March 6, 2018 Client Story No time to lose We set up hotline support service at 10 locations, including 3 new pop-up sites. TTEC got these sites ready to go, with technology in place, in 1 week. Federal Government