Resources

Netgain ramps up support with contact center transformation

The added features and functionality provided by a new contact center platform enabled the organization to serve customers faster, more effectively, and more accurately

Handyman Connection builds stronger customer relationships with CRM data

We developed new and more effective processes and policies for capturing, storing, tagging, and leveraging Handyman Connection’s valuable customer data

Enhanced knowledgebase enables associates to seamlessly switch to WFH

We helped a major airline’s loyalty program avoid a decline in performance by equipping associates with a critical tool when they transitioned to working from home