May 12, 2021 Blog CX Leaders Share Insights into Transforming the Government Customer Experience Public Sector and Government
May 7, 2021 Blog Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs
April 30, 2021 Case Study Real-Time Performance Data Anytime, Anywhere We helped Cummins build a mobile app that provides real-time performance and maintenance data about generator systems, reducing calls to the support team
April 30, 2021 Case Study Red Wing Shoes gains faster connections in the cloud Moving to Office 365 enabled the retailer to simplify the user experience, remove customer and employee pain points, and reduce operational costs Retail and eCommerce
April 30, 2021 Case Study Schwan’s Home Delivery gets an actionable CX transformation plan Our consulting experts helped Schwan’s Home Delivery gain insights into the current state of their customer experience and create an actionable plan for transformation Retail and eCommerce
April 30, 2021 Case Study A smooth switch to a better contact center solution In just a few weeks, we helped Neighborhood Credit Union execute a complex implementation process on time, on budget, and without major issues Retail Banking
April 30, 2021 Case Study Stronger Together: Transforming Nautilus’ Contact Center We helped the fitness solutions provider increase efficiencies, optimize call escalations, streamline internal communications, increase customer satisfaction, and more Retail and eCommerce