July 1, 2011 Customer Strategist Five customer-centric health insurance industry challenges Consumers’ needs are changing and health plans must adapt. Healthcare Providers
July 1, 2011 Customer Strategist Get Social or Get Out of the Way Four ways that social CRM can deliver a consistent customer experience in today’s multichannel world.
July 1, 2011 Customer Strategist The Gartner & 1to1 CRM Excellence Awards The (Business) Case for Customer Centricity
March 1, 2011 Customer Strategist Customer Centricity Takes Flight at Porter Airlines Old-fashioned style and service create a customer experience unlike any other in the travel industry. Travel and Hospitality
March 1, 2011 Customer Strategist UnitedHealthcare’s Innovation Impact The insurer’s transparent and holistic approach to customer experience is helping its end customers make better-informed decisions about their health. Healthcare
March 1, 2011 Customer Strategist Syngenta Cultivates Double-Digit Growth A proactive product strategy that shifted the agribusiness from selling commodities to delivering a service yields an abundant return.
March 1, 2011 Customer Strategist A Prescription for Customer-Centric Healthcare Delivering a consistent, satisfactory, and profitable customer experience in the healthcare environment is as elusive as the elixir of life. There are, however, remedies organizations can use to improve the health of their customer relationships. Healthcare
March 1, 2011 Customer Strategist In Healthcare the "Customer" Has Many Faces The industry is rife with intertwined customer groups. Understanding the needs and priorities of each is essential to delivering a profitable customer experience. Healthcare Providers
March 1, 2011 Customer Strategist Closing the Chasm Between the Insurers and Insured How social media can help solve health plans’ consumer engagement challenges. Healthcare Payers
December 10, 2010 Customer Strategist Crafting a Customer-Centric Budget Process Customers should be the central focus of strategic planning for 2011 and beyond.
December 1, 2010 Customer Strategist Mashreq Bank Rewrites the Rules of (Customer) Engagement The UAE's changing economic and demographic landscape has forced Mashreq Bank to begin a three-year transformational journey to become customer focused. Financial Services and Insurance
December 1, 2010 Customer Strategist KBC Belgium’s End-to-End Reorganization Around the Customer Not willing to risk the complacency that can come with market leadership, the bank focused on customer centricity to stay competitive and build its business. Retail Banking
