October 9, 2015 Customer Strategist Strong Leaders Equal Strong Business A multinational company strengthens its talent pipeline and sets up future leaders for success.
October 9, 2015 Customer Strategist Putting CX to Work in Unique Ways A government agency puts customer strategy best practices to work in an organizational transformation. Public Sector and Government
October 9, 2015 Customer Strategist Staples Advantage Bets on Personalization and Convenience to ‘Make More Happen’ The company fights off disruption by engaging with customers in new ways to drive revenue.
October 9, 2015 Customer Strategist Pinning Hope on Personalization Through Mobile Leaders behind Turkey’s new shopping app share their personalized, mobile-first strategy. Retail Banking
October 8, 2015 Blog Five Golden Rules: The Retailer’s Guide to Holiday Customer Service Success Retail and eCommerce
September 17, 2015 Blog Open Enrollment Essentials: How to Build Lasting Relationships with Members Healthcare Payers
September 14, 2015 Blog Goodbye, Multichannel! Future Financial Relationships Require an Omnichannel Approach Retail Banking