October 3, 2024 Case Study Insurance firm pumps up sales 10% with AI-enhanced TTEC Perform Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching Financial Services and Insurance
September 27, 2024 Case Study AI-powered insights (and experts putting them to work) revolutionize quality TTEC disrupts the market with innovative, next-gen digital approach Retail and eCommerce
September 24, 2024 Customer Strategist Outlook What it takes to create “effortless” experiences Don’t take for granted all that happens beneath the surface
September 23, 2024 Customer Strategist In Depth Outsmart failure in your CX transformation How to overcome 5 roadblocks in contact center evolution
September 20, 2024 Customer Strategist Perspectives 5 BPO myths for startups - busted Don’t let these misconceptions stop you from finding a great CX partner Hypergrowth and Startups
September 18, 2024 Customer Strategist Perspectives Future of learning: Old school is out, individual and adaptive is in Human experience skills move to the forefront in contact center roles
September 17, 2024 Customer Strategist Proof Points CCMA report: Data analytics reinvents the contact center, starting with the front line
September 17, 2024 Customer Strategist In Depth Cut through the AI noise by focusing on the “who” Improve CX and drive ROI with a roles-based strategy
