×
 

Next Gen Analytics for the Contact Center

Six ways analytics can propel the contact center with real business impact across channels.

 
 

Research shows that 62 percent of U.S. consumers have switched brands in the last year due to poor customer service. Many of these negative experiences are a result of channel breakdowns, which occur when customer information isn’t effectively transferred within an organization. This breakdown often leads to frustration as customers are forced to input the same information over and over again. The white paper, "Next Gen Analytics for the Contact Center," uncovers six ways that analytics can help contact center leaders create a superior customer experience across various channels. Learn how:

 
  • Analytics can help create a consistent customer experience across various interaction touchpoints
  • Poor customer experiences and channel breakdowns can impact churn and revenue
  • Technology-enabled analytics can help guide organizational decision making
 

Download the White Paper:

Please complete this form

 

SPOTLIGHT

NEWS & EVENTS
CONTACT US

9197 South Peoria Street
Englewood, CO, U.S.A
80112-5833

Phone for general inquiries

US: +1.800.835.3832
INT: +1.303.397.8100

Phone for services information

US: +1.877.206.8119
INT: +1.480.389.1436

 
TTEC Learning and Performance Leader to Present at Frost and Sullivan Customer Contact West Event
Lamont Exeter, learning innovation expert, will share 'The Secret Formula' on October 23
TTEC Announces Global Launch of Humanify™ Insights Platform
Company brings together machine learning and advanced analytics to deliver meaningful insights used to predict customer behavior, detect emerging trends, and identify next best action, enhancing CX
latest news
latest news