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More insights from TTEC

  • A healthcare professional on a video call
    June 25, 2025 Case Study Healthcare

    Coaching efficacy rockets 94% with AI people empowerment platform

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    June 24, 2025 Blog Retail and eCommerce

    CX is retailers’ secret weapon in an uncertain economy

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  • A woman virtually talking to someone via laptop
    June 8, 2025 Case Study Healthcare

    Robust email automation cuts AHT 10% for major healthcare payer

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  • Woman looking at a shoe in a shoe store
    June 4, 2025 Blog Retail and eCommerce

    Put CX in your cart: Why outsourcing is a smart buy for retailers

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  • A woman looking or working on a dashboard
    February 18, 2025 Case Study Financial Services and Insurance

    Global brand optimizes digital channel to drive collections efficacy

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  • An old couple looking at the same phone
    February 11, 2025 Case Study Healthcare

    More sales experts = higher sales during open enrollment

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  • Infographic showing CX priorities over a 4-year period
    December 10, 2024 Blog

    TTEC poll: Employee engagement top CX priority for 2025

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  • Illustration of a person skateboarding on a blue ribbon, with hands holding various devices
    December 3, 2024 Customer Strategist In Depth

    AI and analytics fuel brands' push for personalized customer journeys in 2025

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  • woman sitting down
    November 5, 2024 Case Study Retail and eCommerce

    Strategic partners bring the right mix of AI and people to boost CSAT

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  • Closeup of someone's hand holding a smartphone with a sports betting app showing, with a TV screen showing football in the background
    October 24, 2024 Blog Media and Entertainment

    All in on AI: 3 winning strategies for casinos and sports betting brands to elevate CX

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  • Coveted QA
    October 18, 2024 Case Study Healthcare

    Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status

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