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Associate Assist

Deliver exceptional customer experience (CX) by putting the right information in associates' hands to resolve issues effectively, efficiently, and consistently in real time – every time.

More insights from TTEC

  • A woman with a curly hair talking to someone over the phone
    April 10, 2026 Client Story Travel and Hospitality

    Promises kept: Integrity reclaimed with customer callback widget

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    April 9, 2026 Client Story High Tech

    AI prompt engineering transforms content velocity and impact

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  • Peers watching a game at home
    March 29, 2026 Client Story Media and Entertainment

    Sports entertainment changes the game with a lightning-fast launch

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  • A young woman in a lounge focused on her phone
    March 25, 2026 Client Story Healthcare

    Payer achieves 465% ROI on AI training that fast-tracks frontline readiness

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  • A woman with a curly hair and glasses smiling while looking at her phone
    March 23, 2026 Client Story Media and Entertainment

    A winning playbook for fan support: AI, automation drive game-changing results

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  • A man standing in the center, leaning against a glass partition
    March 8, 2026 Client Story Communications

    Telecom embraces immersive role-play and coaching to boost efficiency, NPS

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  • Image of 3 people talking on a webinar with a black and pink theme for the CX Pod
    February 2, 2026 Podcast Financial Services and Insurance

    AI is calling. How do you answer?

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  • Woman looking up and smiling against a blue sky background
    December 17, 2025 Blog Healthcare

    AI, automation in revenue cycle: Enhancing all healthcare touchpoints

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  • A woman on her phone outside the building
    November 26, 2025 Client Story Communications

    Telecom boosts NPS 23% with data-driven precision coaching

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  • Two men doing a fist bump
    November 18, 2025 Client Story Automotive

    Concierage-level engagement builds trust, lifts NPS for auto brand

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  • A man and a woman having a discussion
    November 9, 2025 Client Story Healthcare

    Healthcare payer bumps NPS 17% with data-driven, precision coaching

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  • Woman shopping on her tablet during holiday time
    October 30, 2025 Podcast Retail and eCommerce

    Holiday shopping 2025 trends: AI, tariffs dominate retail decision-making

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