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Associate Assist

Deliver exceptional customer experience (CX) by putting the right information in associates' hands to resolve issues effectively, efficiently, and consistently in real time – every time.

More insights from TTEC

  • Woman looking up and smiling against a blue sky background
    December 17, 2025 Blog Healthcare

    AI, automation in revenue cycle: Enhancing all healthcare touchpoints

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  • A woman on her phone outside the building
    November 26, 2025 Client Story Communications

    Telecom boosts NPS 23% with data-driven precision coaching

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  • Two men doing a fist bump
    November 18, 2025 Client Story Automotive

    Concierage-level engagement builds trust, lifts NPS for auto brand

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  • A man and a woman having a discussion
    November 9, 2025 Client Story Healthcare

    Healthcare payer bumps NPS 17% with data-driven, precision coaching

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  • Woman shopping on her tablet during holiday time
    October 30, 2025 Podcast Retail and eCommerce

    Holiday shopping 2025 trends: AI, tariffs dominate retail decision-making

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  • Group of people smiling and cheering in an office
    August 28, 2025 Blog

    Humanity First: Everyone belongs, every voice matters

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  • A circus performer
    July 29, 2025 Client Story Media and Entertainment

    Cirque du Soleil offers ringside seat to superior CX with Work At Home model

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  • Woman sitting on a couch, pointing a remote at a television
    July 22, 2025 Blog Media and Entertainment

    Want to win the streaming wars? Start with CX

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  • Two sailboats on a stormy sea
    July 10, 2025 Customer Strategist In Depth

    The economy’s uncertain – your CX strategy shouldn’t be

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  • A healthcare professional on a video call
    June 25, 2025 Client Story Healthcare

    Coaching efficacy rockets 94% with AI people empowerment platform

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  • Closeup of a woman's hand checking the price tag on a shirt in a store
    June 24, 2025 Blog Retail and eCommerce

    CX is retailers’ secret weapon in an uncertain economy

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  • A woman virtually talking to someone via laptop
    June 8, 2025 Client Story Healthcare

    Robust email automation cuts AHT 10% for Blue Cross and Blue Shield of Minnesota

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