The CX Pod

You probably think this podcast is about you, don't you? Well, you’re right. This is a customer experience podcast hosted by Jeff Marcoux and Elizabeth Glagowski of the Customer Strategist Journal.

Tune in for regular discussions and interviews with the brightest and best in CX to get your competitive edge.

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Check your CX Blind Spots

May 1, 2019

Fast-growing financial tech companies like Ant Financial, Robinhood, and TransferWise are not only disrupting the financial industry, they’re reshaping consumer behavior and expectations. But while hypergrowth companies may be experts at disruption, retaining and supporting customers is another story. Ray Klostermann, chief rocketeer at TTEC Agility, identifies the key issues fast-growing companies often overlook about the customer experience.