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What do consumers think about the telecom customer experience? Top-level telecom executives are focusing on the customer experience to compete in today’s hyper competitive telecom market. But...

In healthcare today, organizations must transform at a faster pace and on a wider scale. Crowdsourcing is helping them tap into customer ideas to do it.For consumers across the country, healthcare...

What do consumers think about the healthcare customer experience? Top-level healthcare executives are focusing on the customer experience to compete for patient loyalty and referrals in today&rsquo...

Can increases in NPS boost your sales revenue? TTEC’s test says yes.There is a wide consensus that gathering, analyzing, and acting on customer feedback and Net Promoter ScoreTM (NPS) can...

What do consumers think about the financial service experience? Top-level financial services executives are focusing on the customer experience to compete in today’s hypercompetitive market....

I had the honor of speaking at the 2013 SXSW Interactive conference in Austin recently, and I wanted to share some of the highlights from my speech on social media marketing and customer...

What do consumers think about the automotive customer experience? Top-level auto executives are focusing on the customer experience to compete against all the new players in the industry who have...

Using customer data to deliver the right message to the right customer, at the right time, through the right channel is not the future of marketing, it’s today’s reality. Businesses...

Everyone is talking about serving customers through social media networks, but adding new service channels and managing cross-channel communications can be challenging for companies in any industry...

Mobile application downloads are on the rise, with more and more consumers looking for multichannel customer service and ways to interact with their favorite brands on the go. Yet, while...