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This is the first blog article in a two-part series. As the world increases its digital footprint, an increasing amount of attention has been turned to Big Data. With the promise of regulating...

This is the second blog article in a two-part series. As interest in Big Data increases, so do marketers’ challenges. From having the capabilities to apply sophisticated quantitative...

It doesn’t matter what country you live in, we are all citizens of this Earth, and we share a responsibility for our planet’s health. On Earth Day and, in fact every day, TTEC uses its...

Put on your crazy pants because this infographic from Liberty Tax Service shares some wacky ways for you to take more tax deductions. But, off-the-wall tax tips aren’t the only thing that...

Communication service providers (CSPs) have unique and immense challenges–meeting customer expectations and offering memorable and unique experiences. They have large, increasingly...

What do consumers think about the telecom customer experience? Top-level telecom executives are focusing on the customer experience to compete in today’s hyper competitive telecom market. But...

In healthcare today, organizations must transform at a faster pace and on a wider scale. Crowdsourcing is helping them tap into customer ideas to do it.For consumers across the country, healthcare...

What do consumers think about the healthcare customer experience? Top-level healthcare executives are focusing on the customer experience to compete for patient loyalty and referrals in today&rsquo...

Can increases in NPS boost your sales revenue? TTEC’s test says yes.There is a wide consensus that gathering, analyzing, and acting on customer feedback and Net Promoter ScoreTM (NPS) can...

What do consumers think about the financial service experience? Top-level financial services executives are focusing on the customer experience to compete in today’s hypercompetitive market....