Customer Loyalty
Turn casual customers
into raving fans
Build loyalty through amazing experiences that delight your customers, increase your share of wallet, and separate you from the crowd.
Customer experience is the top
incentive for brand loyalty
Technology has provided customers with more information and more choices than ever. As a result, businesses must work harder – during and between interactions — to keep customers engaged and create happy, loyal brand advocates.
Blend humanity and
technology to inspire loyalty
The cost of switching brands is low for consumers today and as a result, customer experience is becoming a key differentiator. However, customer experience is often considered a trade-off. Do you want to make customers happy, or do you want to keep costs down? Our Loyalty solutions help brands achieve both. Advanced analytics tools enable personalized experiences, while best in class omnichannel technology enables brands to offer customers additional benefits and points through every channel.
Loyalty doesn't come from points or perks
Loyal customers become ambassadors for your brand, but loyalty doesn’t come from points or perks, it comes when a customer feels they have a personal relationship with a brand. To help foster long-lasting relationships, we’re helping brands create memorable experiences in the moments that matters to build customer loyalty with every interaction.
A 5% boost in customer retention could generate up to a 95% increase in profitability.
Bain
Loyalty Solutions
Premium Customer Experience
Deliver on your brand promise every time.
Customer Lifetime Value
Use advanced analytics to expand share of wallet.
Proactive Loyalty Expansion
Offer customers additional benefits and points through every channel.
Service to Sales
Turn your customer service center into strategic revenue driver with proprietary training and technology.
Advanced Loyalty Strategy Blending
Create operational efficiencies and leverage advanced analytics to take your loyalty programs to the next level.
Results and Ideas
Client Story
Sky’s the Limit
Leading airline loyalty program
embarks on CX transformation
while reducing costs by 50%.
Interview
Through the Eyes of the Customer
Hear how Affinity Federal Credit Union Chief Brand
Officer answers to the real boss: the firm’s members.
Customer Strategist Journal
From Loyalty
to Engagement
See how telecom operator, Proximus, marries the old with the new to optimize its loyalty program.
Read more
Customer Strategist Journal
How Mature is
your CX Strategy?
Track the maturity of digital customer experiences across six key areas.
Read more