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GOVERNMENT AND PUBLIC SECTOR

Deliver 5-star CX
for public service

FedRAMP-authorized contact centers for federal, state, and local governments

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Reimagine your CX

When public emergencies or disasters strike, or citizens are searching for information they need, there's no time to waste when it comes to delivering empathetic, frictionless support. Reimagine your CX with our rapid associate deployment and upgraded digital channels.

As citizen expectations grow, it's more important than ever to provide an effortless experience. Our authorized contact center solutions, including transportation, tolling, and FedRAMP-authorized services help federal, state, and local agencies design and deliver digital-first experiences and build public trust. With numerous government certifications and awards under our belt, let TTEC Public Sector be your trusted agency partner.

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We help governments and the public sector stay ahead.

  • Federal government
  • State and local government

CX solutions

built for governments and the public sector

CX engagement

Happier customers, one experience at a time.

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AI and automation

Modernize systems and processes with AI and automation .

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Conversational messaging

Meet customers where they are with conversational messaging.

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TRENDING CX SUCCESSES
Read the Case Study

Health benefits exchange hits staffing sweet spot

Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages.

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Read the Case Study

State eases overwhelmed call centers with messaging

Nearly 4x as many contacts answered in fewer than 2 weeks.

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Don't take our word for it. We are an award-winning customer experience company.
 
 
 
Ready to optimize your citizen experiences?