CX Engagement for Government and Public Sector

Meet the right blend of
humans & technology

Customer needs are constantly evolving and keeping up with them is no small feat for government agencies. Whether it’s a matter of safety, housing, medical care, education or mobility, government agencies need to enable smooth access to services. Our CX engagement solutions help you design, build and operate transformative experiences through the right blend of humans & technology. This enables great CX and EX while dramatically reducing customer effort and cost.

Digitally-enabled delivery

With the move to make more government services available online, agencies must understand how to leverage technology in an intelligent way. Through our ecosystem of 50+ technology partners, we find, implement and optimize technology to deliver the CX engagement your customers expect.

Quickly mobilized cutting-edge cloud technologies and experienced agents

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Insight-driven processes

Do you know what your customers need and want? We automate our ability to listen to and analyze all interactions so we can gather key intelligence around customer sentiment. The insights are used to enhance existing QA processes and improve performance.

100 agents recruited, trained, and ramped in just 3 weeks

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Happy employees create happy customers

When customers interact with government agencies, they expect kindness and empathy. We believe happy employees create happy customers and provide an environment where employees feel valued and thrive. We empower our front-line staff to make recommendations on how to solve customer pain points and improve experiences using their deep domain expertise and insights.