Trust and
Safety
Be proactive in protecting players with our platform safety, account integrity, content curation and fraud prevention services.
Trust and
Safety
Be proactive in protecting players with our platform safety, account integrity, content curation and fraud prevention services.
Trust is the foundation of customer experience
Having a safe and trustworthy brand has become table stakes in today’s hyper-digital world. Gaming companies have a responsibility to protect their players from harmful content, cyberbullying, and other threats. Our trust and safety solutions provide platform safety, account integrity, content curation and fraud prevention services to help you keep gamer data secure and your digital properties safe and uncompromised.
Cultivate player trust
Fraudulent activities can harm player trust and confidence. By implementing effective fraud prevention measures, gaming companies can demonstrate their commitment to player safety and security and maintain a positive reputation.
20% increase in CSAT in under 6 months.
READ THE CASE STUDYEliminate fraud-related losses
From payments and chargebacks, disputes and investigations, to transaction and account monitoring, our fraud prevention services equip gaming brands with the resources to analyze, investigate, and resolve fraud issues 24x7.
75% drop in fraud instances.
READ THE CASE STUDYHolistic trust and safety services
We have more than two decades of experience providing holistic Trust & Safety services for our clients. Our history and focus has been on supporting highly complex activities such Platform Security, Fraud Prevention, User Safety, and Identity Verification.
$16M savings by implementing our trust and safety recommendations.
READ THE CASE STUDY
Gaming CX Optimized: The real end game
In an industry as fast-paced as gaming, you’ve got to keep your gamers gaming and your operations running smoothly. Working with an expert customer experience (CX) partner lets you level up your player experience and reduce costs along the way. A good CX partner will embrace your culture, values, and goals while delivering cost-saving and logistical benefits.
Learn moreMore insights from TTEC
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Trustfall or trust fail? CX levers build loyalty for digital payments apps
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Proactive partnership levels up gaming brand's customer experience
TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements
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TTEC Assure: Because your trust is our priority
The proactive partner in safeguarding your contact center operations
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Level up gaming trust and safety in 2024 with AI
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Retailers: Combat fraud this holiday season (and beyond) with machine learning
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3 lessons the CX world can learn from gaming pioneers
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Want to improve gaming CX? Your AI needs to be seamless
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3 banking fraud mitigation strategies
Master the balancing act: Protection without friction to safeguard CX
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3 reasons to consider gamers when recruiting for CX jobs
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Ally Financial supports the creator economy through esports and gaming
The digital financial services company levels up to sponsor women in the male-dominated esports industry
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4 ways a cloud-based contact center can help your gaming brand
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Gaming CX Optimized: The real end game
Keep players in the game with co-op customer support
Learn more