Customer Care
Outsourcing
Gaming CX done different. Happier gamers, one experience at a time.
Customer Care
Outsourcing
Gaming CX done different. Happier gamers, one experience at a time.
Next level gaming support
In the experience economy, happy customers are the way to growth, profitability and loyalty. Our customer care outsourcing solutions help you design, operate and innovate your front office through the right blend of humans & technology. This enables great CX and EX while dramatically reducing customer effort and cost.
Let gamers get back to gaming
Gamers want fast responses. They do not want to wait for their queries to be solved or be misguided in the process. We deliver 24/7 support via multiple channels ensuring gamers can reach us fast. Delivered from global locations and designed to provide localized service.
100% calibration with client. We scored highly across all customer interactions.
READ THE CASE STUDYDeliver personalized experiences
We understand and cater to the unique needs of gamers. Our gaming services are designed with personalization and are led by a team of experienced gaming enthusiasts who understand the nuances of the industry.
33% decrease in AHT and 16% increase in resolution rate.
READ THE CASE STUDYGain a competitive advantage in gaming
Partner with us to make CX your competitive advantage in gaming. We deliver superior player experience across multiple digital channels to enable deeper engagement. Our gaming support reduces negative reviews and damage to your brand reputation.
2,000 associates onboarded and trained quickly.
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Gaming CX Optimized: The real end game
In an industry as fast-paced as gaming, you’ve got to keep your gamers gaming and your operations running smoothly. Working with an expert customer experience (CX) partner lets you level up your player experience and reduce costs along the way. A good CX partner will embrace your culture, values, and goals while delivering cost-saving and logistical benefits.
Learn moreMore insights from TTEC
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Rwanda Tech & BPO Summit: A roadmap to positive impact
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Proactive partnership levels up gaming brand's customer experience
TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements
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4 reasons why you should use the right CX partner
Discover how to optimize your contact center operations with innovative collaboration
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Expert B2B collections approach generates $5M in 90 days
A humanized collections strategy delivered fast results
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3 benefits a great nearshore experience brings to retailers
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4 challenges facings startups in 2024 (and how investing in CX can help)
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Top 3 trends for elevating CX with automation in 2024
Harness the full potential of AI and other tools to deliver next-level experiences
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Expert flexibility
A wellness brand elevates its omnichannel member experience with a nimble and expert support staff
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Level up gaming trust and safety in 2024 with AI
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Skilled tech support slashes hold times 93%
Expert associates and the right CRM drive better, faster resolutions
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CX Trends for 2024
4 megatrends shaping the future of customer and employee experiences
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Proactive partnership boosts CSAT at fast-growing startup
TTEC Agility met brand’s early needs – and we keep growing together
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