Customer Care Outsourcing for Gaming

Next level gaming support

In the experience economy, happy customers are the way to growth, profitability and loyalty. Our customer care outsourcing solutions help you design, operate and innovate your front office through the right blend of humans & technology. This enables great CX and EX while dramatically reducing customer effort and cost.

Let gamers get back to gaming

Gamers want fast responses. They do not want to wait for their queries to be solved or be misguided in the process. We deliver 24/7 support via multiple channels ensuring gamers can reach us fast. Delivered from global locations and designed to provide localized service.

100% calibration with client. We scored highly across all customer interactions.

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Deliver personalized experiences

We understand and cater to the unique needs of gamers. Our gaming services are designed with personalization and are led by a team of experienced gaming enthusiasts who understand the nuances of the industry.

33% decrease in AHT and 16% increase in resolution rate.

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Gain a competitive advantage in gaming

Partner with us to make CX your competitive advantage in gaming. We deliver superior player experience across multiple digital channels to enable deeper engagement. Our gaming support reduces negative reviews and damage to your brand reputation.

2,000associates onboarded and trained quickly.

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Keep players in the game with
co-op customer support.

TIPS & TAKEAWAYS

Gaming CX Optimized:
The real end gamer

In an industry as fast-paced as gaming, you’ve got to keep your gamers gaming and your operations running smoothly. Working with an expert customer experience (CX) partner lets you level up your player experience and reduce costs along the way. A good CX partner will embrace your culture, values, and goals while delivering cost-saving and logistical benefits.

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