Target Operating Model

TTEC | Glossary | Target Operating Model

What is a Target Operating Model?

Target Operating Model (TOM) is the desired state for an organization's operating model.

To truly transform customer experience (CX) in the contact center, organizations must meet its desired state of operating model.

TTEC's Target Operating Model offering validates and calibrates end-to-end services necessary to enable and sustain the desired strategy and ideal customer experience in both the front and back office --  and we do it at scale. 

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