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Glossary

Cloud Contact Center

TTEC | Glossary | Cloud Contact Center

What is a Cloud Contact Center?

A Cloud Contact Center is the organization's hub where all inbound and outbound customer touchpoints -- phone calls, emails, social media, and Internet -- is bundled and addressed with the help of a plethora of Internet-based tools, applications, and software.

Cloud Contact Centers decrease TCO, improve agent efficiency and efficacy, and make it possible for associates to deliver more meaningful customer experiences. They are also more flexible and easier to compared to their on-premise counterparts.

"Cloud" is a distinct feature of TTEC's DNA. Our Humanify(R) technology platforms help us  us serve an aaray of  business needs.

Great known facts: We were named Verint's 2018 North America Cloud Partner, and we became Cisco's first North American technology partner to receive the Cisco Cloud Provider Certification. 

Additional TTEC Resources
  • Masterminding the Contact Center of the future: In this video, see how re-imagining your service organization, from the customers' points of view, can help you deploy the contact center of the future... in the present.
  • Three Reasons to Embrace the Cloud: Widely embraced today for its ability to enable data sharing across departments and streamline work processes, cloud computing is becoming more than a way to reduce costs; it’s becoming a means to the long-time challenge of connecting the organization and all its data points.
  • Portable Cloud Solution for Increased Productivity: A state governmental office, responsible for child support enforcement was looking to upgrade its infrastructure to a sophisticated telephony platform. We deployed a new platform to 74 offices and implemented our cloud solution.
  • Four Ways the Cloud is Transforming the Customer Experience: Many organizations have been won over by cloud computing's promise of cost-efficient, on-demand data resources. At the same time, the market is still growing, with organizational leaders finding innovative ways to drive improved business results through the cloud.