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Glossary

Cloud Call Center

TTEC | Glossary | Cloud Call Center

What is a Cloud Call Center?

A Cloud Call Center is the central point in an organization where all inbound and outbound customer communications -- voice, email, social, media, and web -- is handled virtually anywhere via Internet-based tools, applications, and software.

Cloud Call Centers reduce TCO, optimize agent efficiency and efficacy, and help associates deliver better customer experiences. They also provide greater flexibility and scale easier compared to on-premise installations.

TTEC thinks, lives, and breathes "cloud" through its two distinct Humanify(R) technology platforms, allowing  us to serve a wide range of  business needs. It's how we became Verint's 2018 North America Cloud Partner. And it's also why we were Cisco's first North American technology partner to achieve the Cisco Cloud Provider Certification. 

Additional TTEC Resources
  • Masterminding the Contact Center of the future: In this video, see how re-imagining your service organization, from the customers' points of view, can help you deploy the contact center of the future... in the present.
  • Three Reasons to Embrace the Cloud: Widely embraced today for its ability to enable data sharing across departments and streamline work processes, cloud computing is becoming more than a way to reduce costs; it’s becoming a means to the long-time challenge of connecting the organization and all its data points.
  • Portable Cloud Solution for Increased Productivity: A state governmental office, responsible for child support enforcement was looking to upgrade its infrastructure to a sophisticated telephony platform. We deployed a new platform to 74 offices and implemented our cloud solution.
  • Four Ways the Cloud is Transforming the Customer Experience: Many organizations have been won over by cloud computing's promise of cost-efficient, on-demand data resources. At the same time, the market is still growing, with organizational leaders finding innovative ways to drive improved business results through the cloud.