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Glossary

Asynchronous Messaging

TTEC | Glossary | Asynchronous Messaging

What is Asynchronous Messaging?

Asynchronous Messaging is a communication method where participants on both sides of the conversation have the freedom to start, pause, and resume conversational messaging on their own terms, eliminating the need to wait for a direct live connection (aka synchronous messages).

People often send a message asynchronously when they do not require an immediate response from the recipient. Today, messaging is a communication channel most customers prefer to use not just with friends and family, but also with brands.

TTEC brings humans and technology together for a customer-focused, outcome-based messaging strategy that elevates both employee and customer experience while simultaneously lowering the organization’s cost to serve.

Additional Asynchronous Messaging Resources