Sales Outsourcing

Leverage a sales organization for scale, expand into new regions and languages, and test new motions to engage customers.

$18.5M in opportunity revenue in two years

Advanced lead nurturing unlocks millions in potential sales pipeline

150% increase in incremental revenue

Analytics, propensity models, and prioritized scoring help identify better leads

110% increase in SMB sales conversions

Omnichannel sales support leads to increased inbound call conversion rates, chat volume, and sales

Sales Support

Tap into resources to support your field reps, deal desk, and RevOps teams to help drive scale and efficiencies.

52% increase in new customer acquisitions

Proven sales solutions and a new strategy transform an underperforming sales team

90% increase in email open rates

SDRs start more conversations with leads with a unified and persona-driven approach

57% decrease in sales associate attrition

Personalized coaching helps retain sellers and improve their performance

Customer Care Outsourcing

We're a leader in Gartner’s Magic Quadrant for all things customer service. Learn how we partner to drive CX excellence for your customers.

96% rise in NPS

Our proven work-from-home model improved outcomes for customers and associates alike

15% increase in resolution rate

A deep dive into the customer journey drives more, faster resolutions

26% decrease in AHT

Proactive solutions decrease associate error rates to enable better experiences

First-party collections

Increase collections activities, get them done faster, and test new methodologies for more timely payments.

$10M in repaid debt in 1 year

A streamlined debt collection strategy drive big bottom-line results

$13M in additional collected debt

Automation and other proactive solutions boost employee efficiency

$4.3M estimated cost savings over 5 years

Proactive debt collection automation cuts costs

Back-office Support

Gain major efficiencies with TTEC’s back-office specialists. We measure productivity, accuracy, and quality so you don't have to.

Up to 85% cost and time savings

More than 200 customer-related automated processes lower the cost to serve

77% reduction in backlog

Expert back-office support increases operational efficiency

20% decrease in AHT

The right contact center platform empowers associates to help customers faster

Fraud Management

For sites with heavy traffic and lots of conversions, leverage our AI-powered fraud services which combine technology and people to reduce fraudulent transactions and chargebacks.

75% drop in fraud instances

Strengthened prevention measures decrease fraudulent transactions

40K+ accounts recovered

Fraud investigators follow-up on suspicious activity flagged by machine learning model

$16M in savings

Expert back-office support drives significant cost reductions