Welcome to
TTEC Colombia

From our Colombia locations, TTEC provides customer care and tech support solutions.

Colombia is emerging as a desired location for companies looking to expand outsourcing services. The country has realized substantial growth in its business sector, including contact center operations. TTEC opened its first location in Bogota, the country’s capital as well as financial and cultural center. Our second location is in Barranquilla, a bustling northern port city known as Colombia’s “Golden Gate”. The workforce in Colombia is educated and offers the technical and service skills suited for BPO careers. From our Colombia locations, TTEC provides customer care and tech support solutions as well as technology and content service solutions.

Ready to launch your career with TTEC?

See our open positions

Outsource smarter with AI, talent, and 50% savings

TTEC Colombia combines AI and a people-first culture to deliver better customer experiences. Our technology removes noise, neutralizes accents, and provides real-time coaching, while our strong workplace helps us attract and retain top talent. With nearshore alignment and up to 50% cost savings, Colombia is the smart choice for U.S. and European companies.

Colombia: The nearshore advantage

Colombia offers the perfect balance of savings and service quality. By moving operations here, companies can cut costs by up to 50% while accessing exceptional talent that drives stronger customer satisfaction, higher rep performance, and better KPIs.

Clearer voices. Smarter coaching. Better CX.

With advanced AI, TTEC Colombia helps associates deliver flawless interactions. Real-time sentiment tracking, noise-free calls, and accent neutralization improve both customer satisfaction and associate performance, giving brands a sharper competitive edge.

Reliable teams for reliable customer experience.

Many U.S. and European companies face rising labor costs and constant turnover, which disrupt operations and hurt customer satisfaction. TTEC Colombia provides consistency with AI-powered recruiting, strong retention practices, and a certified Great Place to Work culture. That consistency means your customers always interact with experienced, motivated teams who deliver reliable results every day.

We're a certified Great Place to Work® in Colombia

What makes a great place to work? Is it the shared purpose, the people, the growth…the fun? We believe in fostering a work environment where everyone belongs and has the tools, resources, and opportunities to do their best work. We’re honored to share — our employees think so too!

Learn more about this recognition