CX for Startups and Hypergrowth

The power of big.
The agility of small.

Our customized business models for startups and hypergrowth companies provide brands with a people-first approach, deployed in a flexible, agile model. We provide the contact center associates, training, operations, and technology infrastructure to help you provide CX excellence at every touchpoint. Our global footprint provides the benefits and reach of massive scale and our laser focus allows us to fine-tune interactions.

Your customers expect amazing 24/7. We provide
the people and processes to help you deliver.

40%

improvement in time
to proficiency

80%

longer
tenure

2%

Under 2% monthly
attrition

+67

Client
NPS

Grow your brand and
your customer loyalty

The people and facilities to scale your CX

We build our environments to reflect your brand. When you arrive in one of our customer engagement centers you will feel like you are home. That’s because we build your brand in our facilities, our people, and our partnership. And we work hard to find the brand ambassadors. Less than 10% make it through our selection process. Once on board, we put them on teams and measure their success as a whole. Team leaders, trainers and teammates working together to create amazing customer experiences.

Improve experiences and
contact center operations

With an award-winning CX partner

Are you spending a lot of time on non-core aspects of your business? Are you unable to provide the customer service quality that you aspire to? Do you need access to a larger workforce? Do you need to reduce labor costs? Look no further. Serving iconic and disruptive brands, our outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey.

Welcome to a better way.
Effortless experiences.

TTEC’s end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Get the agile tools to transform your total experience — one stage at a time. And the first step is to start. Join our 100 Days challenge to get a head-start on your competition — and learn how far CXaaS can take you.

Ready, set, go →Explore the power of CXaaS →

What We Do

We provide startups and hypergrowth companies the contact center associates, training, operations, and technology infrastructure to help you provide CX excellence at every touchpoint.

Customer Experience as a Service (CXaaS)

TTEC’s end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Get the agile tools to transform your total experience—one stage at a time.

Explore the power of CXaaS →Learn more→

CX Outsourcing

Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running.

Scale quickly →Learn more→

CX Strategy and Analytics

We help clients design innovative customer experiences, and provide the real-time CX analytics to always be optimizing. Whether you are starting from scratch on your CX and digital transformation or have a plan in place, we will meet you where you are,

Transform your business →Learn more→

CX Technology

Leveraging next gen digital and cognitive technology, our digital and technology teams designs, build, and operates omnichannel contact center technology, conversational messaging, CRM, cloud, and automation (AI / ML and RPA) solutions.

Optimize processes and channels →Learn more→

Inside Sales as a Service

We help you find, acquire, and engage customers across all channels. Customer demand and acquisition services, combined with retention and loyalty solutions, help you build a customized end-to-end customer experience that drives richer engagement, lifetime value, and higher ROI.

Grow your business →Learn more→

Employee Experience (EX)

Empower your employees with the right training and tools to deliver amazing customer experiences. We use a blended contact center training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points.

Empower your frontline employees →Learn more→

Back Office Support

Reduce costs, increase efficiencies, and improve customer experiences. Our 24/7 asynchronous smart solutions blend rules-based processing and human intervention to execute best-in-class research, decision-making, and processes.

Reduce costs and gain efficiencies →Learn more→

Humanify® @Home Remote Agent Platform

Seamlessly ramp up and scale your virtual contact center by tapping into a broader pool of highly-skilled and certified at-home associates, leveraging secure tech, and implementing customer and employee experience practices.

Scalable home sweet home →Learn more→

Outcomes View all Case Studies→

The people, processes, and platforms to optimize
your contact center and improve your CX

500+ Remote agents recruited,
trained & onboarded
in less than 2 weeks
See how → Read Case Study

2,000 Quickly ramped up customer
support from 40 to 2,000 people,
while also improving CSAT.
See how → Read Case Study

110% Increase in sales
conversions with expert
inside sales
See how → Read Case Study

Contact
center
secrets
for
fast
growing
brands

Valuable insights to
rev up your CX.

Strategy Guide

Hypergrowth Meets
CX Excellence

Companies that achieve hypergrowth don’t get there by accident. It’s the result of being laser-focused on bringing an innovative idea to life and expanding the business exponentially. It’s about changing the game. But regardless of industry or company-size, every business faces a similar challenge: maintaining customer growth and transforming those early customer relationships into true loyalty. In this strategy guide, learn how to create a differentiated and scalable customer experience, six ways to extend customer relationships, and why customer support is a vital source of insight.

Get the Strategy Guide →Download now →