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Customer Retention Solutions and Customer Loyalty Solutions

Keep customers engaged and hit key business goals by investing in your existing customer base.

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Grow customer relationships

Customers have more options than ever before. Establishing a strong relationship from the first interaction is key, but it is equally important to nurture that relationship over time. Foster long-lasting relationships and create high quality experiences in the moments that matter to build customer loyalty with every interaction. Our integrated end-to-end customer retention and loyalty solutions leverage technology and a team of specially-trained sales associates to help brands drive new revenue and keep existing customers happy. We help brands increase customer retention and build relationships that increase advocacy and customer lifetime value.

 

Nurture customer relationships over time to upgrade happy customers to influential brand ambassadors

 
80%

of future profits come from 20% of existing customers

33%

more spend from existing customers than from new customers

 
60-70%

of existing customers convert vs 5-20% of new prospects

90%

profit increases when customer retention is increased by 5%

 
Customer retention strategies to engage customers

Keep customers engaged with tailored retention program strategies that deepen customer relationships and drive more revenue. It costs 5x more to acquire new customers than to strengthen relationships with current ones. Yet, many organizations spend more money and time seeking out new customers instead of building relationships with current ones. A focus on customer retention pays off long-term.

 
 
Increased retention equals increased sales

Keep customers happy and hit key business goals by investing in existing customers relationships. Better understand product or service purchase cycles to develop highly-personalized customer relationships that keep them loyal with our customer experience journey mapping and churn prediction analytics. Reduce customer attrition and build relationships that will increase over a lifetime with our omnichannel retention and loyalty programs.

 
 

Customer retention and loyalty solutions

 
Onboarding & Welcome

Deliver targeted communications when a contact enters your database, through either online or offline sales conversion.

Win-back Campaigns

Win customers back through personalized win-back marketing campaigns and outreach.

 
Churn Reduction

Address at-risk customers and improve customer retention through a data-driven, personalized approach.

Loyalty Optimization

Retain customers by leveraging a proactive, data-driven process to help build loyalty and expand share of wallet.

 
Account Management

Manage customer lifecycle stages by identifying key events that drive customer success.

 

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