Customer Retention and Loyalty

Grow your customer lifetime value

With more options for consumers than ever before, establishing a strong relationship from the first interaction is key, but it is equally important to nurture that relationship over time. Our integrated end-to-end retention and loyalty solutions leverage a digital and human workforce to help increase advocacy and customer lifetime value.

Turn happy customers into brand ambassadors

Your most valuable customers are the ones who already know and love your brand. Keep your customers coming back for more with tailored strategies that create deeper engagement and drive more revenue.

50% drop in customer churn and 15% increase in renewal rates

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Increased retention equals increased sales

Loyal customers spend 67% more than new customers. Our digitally-enabled customer retention and loyalty solutions help you hit key business goals faster by investing in current customer relationships, reducing customer attrition and building strong relationships.

33% CSAT increase and 14% reduction in AHT

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Strengthen your customer relationships

It costs 5x more to acquire new customers than to strengthen relationships with current ones. Yet, many organizations spend more money and time seeking out new ones. A focus on customer retention pays off long-term and can help your company work smarter, not harder.

104% increase in Net Promotor Score, from +25 to +51

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TRENDS REPORT

B2B sales trends for 2023

The sales landscape is evolving quickly and, in many cases, the old way of doing things doesn’t work anymore. As prospects and customers expect interactions to be frictionless, personalized, and increasingly digital, your sales organization needs to rise to the challenge – before your competition does. In this trends report, learn 4 ways to jump-start growth and revenue.

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