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TTEC Cloud

Our cloud technology solutions help brands orchestrate a seamless customer experience within and across every touchpoint.

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Cloud-based Omnichannel CX

The direct-to-consumer or DTC revolution is upon us. It's created a new generation of disruptive brands, brands that are void of the traditional barriers to entry and thrive on emotional connection and authentic relationships. These brands are led by passionate influencers.

They rely heavily on personalized service to win the hearts and the minds of a growing consumer base, one that requires an on-demand, curated buying experience. Fortunately for us, direct-to-consumer is a force multiplier for customer experience. This movement has had a dramatic impact on consumer behavior. Yesterday's consumer retail experience is being replaced by today's best-of-brand direct experience where each brand delivers a personalized end-to-end journey.

TTEC is the enabler in this DTC revolution. Customer-centric, digital-first companies are hyperfocused on customer experience and rely on emerging tech such as AI, cloud, data analytics and real-time messaging to reduce friction and improve outcomes. They enhance their technology with human experts who deliver an amazing customer experience with empathy, compassion and problem-solving skills. This raises the bar for all companies to lead with best-in-class omnichannel customer experiences.

The world's greatest brands look to TTEC to design, build and operate their digital customer experience. We provide strategic value and differentiation that extends to the most complex customer relationships. This value is delivered through our two segments: digital and engage. TTEC digital is a global provider of digital transformation omnichannel contact center technology, systems integration and managed service solutions delivered through our Humanify cloud. TTEC's cloud technologies provide a comprehensive best-of-breed and fully integrated ecosystem of CX technology, including messaging, AI, RPA, analytics, cybersecurity and CRM in the cloud.

 
900+
CX Consultants and technologists globally
20+
Years of thought leadership
100K
Cloud / SaaS managed seats daily
3.5M
Customer interactions managed daily
 

TTEC Cloud Capabilities Include:

CX Strategy & Digital Consulting

We design CX and digital strategies that accelerate digital transformation and cloud technology implementation to create high-value business outcomes. Our CX Strategy solutions redefine business models, simplify processes, engage customers, and inspire employees.
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CX Analytics

Harness the power of advanced analytics to convert data into meaningful insight and insight into action. Our analytics solutions give you a 360° view of your customers within a cloud-based, all-in-one dashboard platform.
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Learning and Knowledge

Create employee experiences that inspire and empower employees to deliver amazing customer experiences across every channel. Our Learning and Knowledge solutions help create brand advocates for your brand.
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Automation and AI

Deploy machine learning and artificial intelligence to build Intelligent Virtual Assistants (IVAs) that create a seamless support experience. Our Automation and AI solutions enable 24/7 availability, across channels.
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Omnichannel Orchestration

Deliver frictionless technology experiences for employees and customers across every channel and realize the true value and benefits of omnichannel through orchestration and cloud-based technology.
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Cloud Contact Center Software

Our Humanify® Technology Platforms provide businesses with the right tools, technology, and infrastructure to create omnichannel contact center experiences, in the cloud and on-premise.
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