May 15, 2023 Case Study Healthcare Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most
April 10, 2023 Case Study Retail and eCommerce Back-office streamlining speeds up retailer’s hiring process By deflecting email inquiries, TTEC cut resolution time by 40%
March 31, 2023 Case Study Retail and eCommerce 98% model accuracy through annotation We built a better algorithm to help categorize products
February 21, 2023 Case Study Retail and eCommerce Flexible sales support generates 8x ROI during seasonal volume surge TTEC sales team provided fast, expert, short-term help when a fire safety company needed it most
September 22, 2022 Case Study Retail and eCommerce Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process
August 15, 2022 Case Study Retail and eCommerce A strategic solution to growing backlog saves company $3.5 million a year Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations
June 17, 2022 Case Study Retail and eCommerce The CRM destination for luxury travelers When our client experienced rapid and substantial growth they realized it wouldn’t be possible to deliver the top-tier service of the past. We were able to design a customized solution that achieved their goal.
March 10, 2022 Case Study Retail and eCommerce Overcome growing pains and jump-start sales with a unified inside sales approach A consistent pricing strategy helped a fast-growing company drive big sales and profit gains
October 29, 2021 Case Study Retail and eCommerce Unified training curriculum exceeds targets TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness
August 30, 2021 Case Study Retail and eCommerce Omnichannel transformation TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale
June 14, 2021 Case Study Retail and eCommerce Deliveroo smashes language barriers with real-time translator The delivery company gained a powerful contact center platform that supports numerous capabilities such as live chat with built-in automatic two-way translation using Amazon Connect and Amazon Translate
May 27, 2021 Case Study Retail and eCommerce Digital training transformation sets up retailer for CX success TTEC redesigned a retailer’s training curriculum, enabling the client to train new agents, upskill current agents, provide refresher training, and remain resilient
