February 11, 2025 Client Story More sales experts = higher sales during open enrollment Performance-based program generated 73% uptick in sales conversions for regional Blue Cross Blue Shield insurer Healthcare
October 18, 2024 Client Story Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs Healthcare
September 13, 2024 Client Story Contemporary site design, AI, and local talent lift CX, EX, and the future of a region Healthcare
June 21, 2024 Client Story High water mark for healthcare When all aspects of the contact center flow in sync at peak performance, that’s poetry in motion Healthcare
May 17, 2024 Client Story Better leaders drive member loyalty Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction. Healthcare Payers
March 13, 2024 Client Story eNPS at healthcare contact center jumps 21% with interactive AI training bots Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4% Healthcare
January 31, 2024 Client Story Voice enhancement lifts NPS 9% for major health group AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT Healthcare
January 21, 2024 Client Story Makeover of health plan’s knowledgebase sends engagement and accuracy soaring NPS survey exposes how flawed system design forced users to devise their own workarounds Healthcare
January 14, 2024 Client Story Expert flexibility A wellness brand elevates its omnichannel member experience with a nimble and expert support staff Healthcare
May 15, 2023 Client Story Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most Healthcare
February 21, 2023 Client Story Robust CX strategy enables healthcare company to roadmap for growth Data is the linchpin of triumphs in customer experience, smart staffing, innovative technology, and operational savings Healthcare Payers
February 1, 2023 Client Story Training makeover revives associate engagement and improves AHT A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores Healthcare
