July 30, 2025 Case Study Financial Services and Insurance Phased, custom training helps benefits company scale performance, hit quality targets TTEC streamlines and simplifies complex onboarding to create capable, confident teams that deliver high CSAT
July 22, 2025 Case Study Financial Services and Insurance DailyPay outperforms CSAT as it expands service offering Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools
June 10, 2025 Case Study Financial Services and Insurance Insurance Provider’s Vision for Modern, Omnichannel Experience Meets Powerful CX Outcomes TTEC Digital’s CX visioning workshop brings impact to life with prototypes, expected outcomes and more
February 18, 2025 Case Study Financial Services and Insurance Bank’s dedicated fraud team outperforms compliance goals TTEC overdelivers on KPI targets by becoming an extension of the brand
February 18, 2025 Case Study Financial Services and Insurance Global brand optimizes digital channel to drive collections efficacy TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX
October 18, 2024 Case Study Financial Services and Insurance Operating costs slashed 30%-50%, productivity doubles for banking firm Innovative quality assurance tools and efficient protocols improve the customer experience
October 3, 2024 Case Study Financial Services and Insurance Insurance firm pumps up sales 10% with AI-enhanced TTEC Perform Property & casualty company feeds 3 killer KPIs into AI engine to capture more sales, time savings, and enhanced coaching
June 24, 2024 Case Study Financial Services and Insurance Offshore delivery model earns 95%+ quality scores Knowledgebase upgrade, continual feedback and coaching elevate performance for a great customer journey at finance company
May 17, 2024 Case Study Financial Services and Insurance Insurance company optimizes back-office operations by 20% A Canadian insurer eliminated waste in its back-office operations, resulting in happy customers — and happy employees
May 26, 2023 Case Study Financial Services and Insurance Fortune 100 firm adopts culture of compliance with customer support ramp-up Training and coaching accelerate speed to proficiency while maintaining KPIs
April 17, 2023 Case Study Financial Services and Insurance People power AI for speedier insurance claims processing Insurtech company saves $1M in labor costs, eliminates backlog of claims and invoices
September 28, 2022 Case Study Retail Banking Bank fulfills OCC regulatory directive in record time TTEC helped a multinational bank complete an unexpected review of nearly 3M calls
