November 26, 2025 Client Story Auto brand elevates connected services, optimizes CX Dual-channel strategy and a unified, expert team drive 537% rise in subscriptions Automotive
November 26, 2025 Client Story Rapid CX deployment: Supporting a hot vehicle launch gone viral Auto giant’s rebrand ignites consumer passion, accelerates sales Automotive
November 24, 2025 Client Story Reengineering EV returns unlocks 50-point NPS gain and major cost reductions Integrated, in-house model built for scale delivers 88% cost savings, smarter path to resolution Automotive
November 18, 2025 Client Story Concierage-level engagement builds trust, lifts NPS for auto brand Scaling proactive outreach across recalls, roadside, and vehicle health events enhances customer confidence Automotive
October 7, 2025 Client Story From fleet to frontline: Driving direct sales for a global rental brand Turning inventory into income — A high-touch CX strategy that shifted gears on used vehicle sales Automotive
September 17, 2025 Client Story Full throttle CX: Re-engineering customer care for a global OEM From friction to flow — innovative case ownership model shifts CX and CSAT into high gear Automotive
November 21, 2024 Client Story AI-powered insights and quality experts boost potential revenue by $3.2M in 3 weeks TTEC and LevelAI helped an automaker revolutionize associate coaching to vet more leads faster Automotive
May 17, 2024 Client Story Simulated learning accelerates great service Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios. Automotive
January 14, 2022 Client Story Omnichannel expansion leads to $13M in sales TTEC guided a major auto brand in expanding its channel offerings and increasing sales without increasing headcount Automotive
January 7, 2022 Client Story Optimizing leads and win-backs shift sales into overdrive TTEC enabled a major automotive brand to optimize its customer outreach and win back customers with data-driven lead qualification and expertly trained sales associates Automotive
November 9, 2021 Client Story Driving better CX through improved employee training TTEC revamped associate training at a luxury automotive manufacturer to significantly reduce escalated and transferred calls Automotive
April 28, 2021 Client Story Smarter service for better customer experiences Volkswagen Group UK formed a digital-first strategic partnership with TTEC that will position it for success in a rapidly evolving market Automotive
