The future of retail is about removing barriers. At NRF 2020, retail partners demonstrated the many ways brands can blend online and offline experiences and combine different data sources to produce a fluid, personalized experience. Here are highlights from the Innovation Lab, a showcase of startups that are re-envisioning the retail journey with cutting-edge technologies.
NRF 2020 Recap: Retail Experiences Re-envisioned
Top 3 trends for elevating CX with automation in 2025
The power of AI and intelligent automation is undeniable, and technology is evolving faster than ever. There are many benefits automation brings to contact centers – well beyond just cost containment – but brands need to be thoughtful and strategic when deciding where and how to use it.
Top 3 trends for elevating CX with automation in 2025
The power of AI and intelligent automation is undeniable, and technology is evolving faster than ever. There are many benefits automation brings to contact centers – well beyond just cost containment – but brands need to be thoughtful and strategic when deciding where and how to use it.
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Trends Report
More insights from TTEC
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Major payer blends Work At Home model with innovative coaching rigor to drive conversions
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Full throttle CX: Re-engineering customer care for a global OEM
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Behind the screens that drive consumer tech efficiency
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Humanity First: Everyone belongs, every voice matters
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Fraud-fighting combination of AI + experts reduce chargebacks by 90%
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Returns don’t have to be painful: 3 RMA fixes that work
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Phased, custom training helps benefits company scale performance, hit quality targets
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Cirque du Soleil offers ringside seat to superior CX with Work At Home model
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DailyPay outperforms CSAT as it expands service offering
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CX will crown the winners in the EV race
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Transforming returns hassle into a CX win
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Turning every stay into a five-star story
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