September 30, 2022 Customer Strategist Perspectives Can You Spot the AI? Companies are already reaping benefits from AI that enhances—rather than replaces—humans.
September 30, 2022 Customer Strategist Can Your Company Compete on Trust? Business leaders recognize the importance of earning customers’ trust. Still, according to a Peppers & Rogers Group study, many business leaders often overlook the foundational elements of customer trust.
September 28, 2022 Customer Strategist Applying Customer Analytics for Business Success Customers share a plethora of information about themselves with companies. Organizations can glean additional insights using sophisticated anlytical tools.
October 14, 2016 Customer Strategist The Customer Service Experience: Make it Easy Rising customer expectations are pushing companies to deliver better and more intelligent service driven by sophisticated digital tools.
October 13, 2016 Customer Strategist Customer Service: Where We’ve Been and Where We’re Headed Customer service has come a long way in a relatively short period of time.
July 12, 2016 Customer Strategist Connect the Dots on Cross-Channel Customer Care Aberdeen Group’s Omer Minkara breaks down the disconnects that prevent seamless omnichannel customer service.
April 15, 2016 Customer Strategist Employee Culture Unlocks Customer-Centric Potential Author Chester Elton shares tips on how leaders can tap into the power of employees.
