April 19, 2017 Customer Strategist Microsoft Shifts Gears in an Experience Economy Microsoft U.S. CMO and General Manager Grad Conn explains how the company is evolving to keep up with customer demands.
January 19, 2017 Blog Retail’s Hail Mary: Why Retailers are Betting on In-Store Data Insights Retail and eCommerce
January 16, 2017 Customer Strategist What to Expect from the Rise of Chatbots Here’s what business leaders need to know about the messaging apps and chatbots that are rapidly gaining users and screen time.
January 5, 2017 Customer Strategist The Data-Driven Traveler Digital trends are transforming the travel industry. Travel and Hospitality
January 5, 2017 Customer Strategist Solving for X: Why the Future of Business is Experiential Brian Solis explains why companies must shift from product-centric strategies to cultivating outstanding experiences to remain competitive.
October 11, 2016 Customer Strategist Where the Rubber Meets the Road Bridgestone tire and auto care upends traditional perceptions of the visit to a mechanic with a dedicated customer focus. Automotive
July 13, 2016 Customer Strategist What’s Next in Omnichannel Retail? Omnichannel retailers are experimenting with digital dressing rooms, endless aisles, and more as they move closer to u Retail Banking
April 15, 2016 Customer Strategist Company Culture Defined We asked employees in different departments to explain what company culture means to them.
