May 14, 2026 Customer Strategist C-Suite Strategies Balancing CX against fraud mitigation calls for a fluid approach at Capital One Auto President Sanjiv Yajnik reveals how an excellent customer experience and safe, secure transactions are not mutually exclusive
May 14, 2026 Customer Strategist Cover Story Ways to win in the What-have-you-done-for-me lately economy Brands walk a tightrope as customer expectations surge
October 14, 2025 Blog Webinar recap: A tale of modernization, AI and trust for tolling Public Sector and Government
December 2, 2024 Customer Strategist C-Suite Strategies For a taste of what makes the experience exceptional, look to Northwell Health Healthcare
September 17, 2024 Customer Strategist Proof Points CCMA report: Data analytics reinvents the contact center, starting with the front line
April 26, 2024 Customer Strategist Industry Insights Next enrollment season: Ready for a reset? Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be? Healthcare
