Automate next best action suggestions for associates to improve average handle time and first contact resolution.
Automate next best action suggestions
for associates to improve average handle
time and first contact resolution.
Empower your associates with the right answer at the right time
Significantly reduce call time, increase associate capacity, improve resolution rates, and deliver excellent customer service with our Associate Assist bot. It "listens" to customers and associates interact on a call, and based on what's asked, displays appropriate responses on screen – in the same moment a question is asked.
Deliver exceptional customer experience (CX) by putting the right information in associates' hands to resolve issues effectively, efficiently, and consistently in real time – every time. See how.
Optimize contact center operations, empower associates, andenhance the customer experience with our Associate Assist bot
Reduce average handle
Improve first call
with next best
speed to efficiency
Raise customer satisfaction
and quality assurance scores
with faster resolutions
Meet our Associate Assist Bot
An intelligent virtual assistant for contact center associates that...
the knowledge article
and confidence ratings
what it has learned and
collects feedback for
to text and
inquiries and sentiment,
in all required languages
and across all use cases
answers pulled directly
from the knowledge base
Easy deployment and intuitive user interface
Automation and AI Bots Trends Report
Top Customer Service AI
and Automation Trends
With the digitization of contact center operations, the status quo is being upended.In this trends report, learn AI automation best practices and discover the types Technological advances in AI, machine learning (ML), natural language processing (NLP), and automated bots are literally changing the face of customer care. To stay competitive and reduce costs, without sacrificing customer experience, your organization must optimize by automating tasks for business processes and customer service. At the same time, it’s important to create systems of intelligence to combine the best that humans and technology offers. of AI bots available to optimize both customer experiences and employee experiences.Download Trends Report More resources