×

Associate Assist

Automate next best action suggestions for associates to improve average handle time and first contact resolution

Let's chat

 

Empower your associates with the right answer at the right time

Significantly reduce call time, increase associate capacity, improve resolution rates, and deliver excellent customer service with our Associate Assist bot. It "listens" to customers and associates interact on a call, and based on what's asked, displays appropriate responses on screen – in the same moment a question is asked.

 

Associate Assist

Deliver exceptional customer experience (CX) by putting the right information in associates' hands to resolve issues effectively, efficiently, and consistently in real time – every time. See how.

 

Optimize contact center operations, empower associates, and enhance the customer experience with our Associate Assist bot

 

Reduce average handle
time(AHT) without
sacrificing quality

Improve first call
resolution(FCR) and
reduce escalations

Prompt associates
with next best
action suggestions

 

Increase associate
speed to efficiency
and confidence

Raise customer satisfaction
and quality assurance scores
with faster resolutions

Meet our Associate Assist Bot

An intelligent virtual assistant for contact center associates that...
Understands

the knowledge article and confidence ratings of answers

Remembers

what it has learned and collects feedback for continuous improvement

Listens

to text and voice channels

Knows

inquiries and sentiment, in all required languages and across all use cases

Responds

with recommended answers pulled directly from the knowledge base

 

Easy deployment and intuitive user interface

Associate Assist Screenshot
 
 

Contact Us