Technology Partnership
We help companies build better contact centers with Amazon Connect and the portfolio of AWS solutions
Technology Partnership
We help companies build better
contact centers with Amazon Connect
and the portfolio of AWS solutions
VoiceFoundry, a TTEC Digital company, expertise is focused on the Amazon Connect portfolio of services.
As one of the first AWS Partners to implement Amazon Connect in enterprise contact centers, VoiceFoundry, a TTEC Digital company, knows how to effectively and efficiently deliver the best customer experience possible. We partner with companies to ensure they get the most out of their deployment of Amazon Connect and the portfolio of AWS services focused on enhancing every customer interaction. We help our clients design and deploy intelligent and dynamic customer experiences across all channels and industries, leveraging the power of Amazon Web Services for the contact center.
Amazon Connect is simple to deploy, scalable, and has a pay-as-you-go pricing model
Simple to Deploy
Scalable
Easy to Integrate
AI-Ready
Pay-As-You-Go
An unmatched customer and employee experience foundation for excellence
Delight Customers by create amazing customer interactions with Amazon Connect and the portfolio of AWS solutions . Deliver smart technology and blend customer self-service with intelligent and robust agent assistance tools. Further empower agents by deploying and optimizing AI and agent capabilities on a broader scale using the full portfolio of AWS technologies. Combined with best practices and a proven methodology in deploying Amazon Connect, we have the right mix of expertise and innovative solutions to transform your vision into a reality.
We help companies build better contact centers with Amazon Connect and the portfolio of AWS solutions
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Cloud Contact
Centers -
Agent
Desktop -
CTI
Integration -
AI and
Bots -
Salesforce
for the
Contact Center -
Business
Continuity - Cloud Migration and Managed Services
Cloud Contact Centers
Creating a customer experience foundation for excellence
There are many benefits of Amazon Connect for the contact center. It is simple to deploy and with just a few clicks, agents cant take calls using AWS management console, making call flow creation efficient without any major coding required. It is also AI-ready to fuel better interactive customer experiences. And as a cloud-based solution, there is no limit on infrastructure, allowing you to quickly and easily scale your contact center up or down based upon need.
Agent Desktop
Take the agent experience to the next level
Our Agent Desktop for Amazon Connect gives agents tools to provide the frictionless and personalized customer experiences across channels critical in today’s business environment. Businesses can leverage the benefits of Amazon Connect and other AWS services to drive a holistic view of every customer interaction, all while enhancing the agent experience.
CTI Integration
Creating a smarter CTI Connection for Amazon Connect
Through Amazon Connect's advanced CTI integration, agents spend less time on tedious, redundant lookups, and more time focusing on servicing customer’s immediate needs without searching for information. This reduces handle times and increases customer satisfaction. Our CTI Adapters and Connectors include Salesforce, ServiceNow, Zendesk, BMC Remedy, Microsoft Dynamics, and Freshdesk.
AI, Machine Learning, and Bots
Smarter chatbots and virtual agents for your contact center
Building a powerful AI experience includes combining the capabilities of machine learning, predictive analytics, and sophisticated conversational bots. Our full suite of services leverage the power of Amazon solutions like Amazon Connect, Lex, Polly, and more to deliver a complete, AI-powered experience. Simplify speech recognition and natural language understanding, and build highly sophisticated IVR (voice) and ITR (text) applications with Amazaon Lex. Provide text to speech and develop applications which deliver powerful lifelik voice experience with Amazon Polly, and build, train, and deploy machine learning quicky with Amazon Sagemaker.
Salesforce for the
Contact Center
Service Cloud Voice Powered
by Salesforce and AWS
Deliver the ultimate customer experience with Service Cloud Voice, from Salesforce. This complete solution enables agents to deliver personalized and consistent interactions for every customer across all channels. With a single source of truth in one integrated platform, agents have instant access to real-time customer insights to resolve cases quickly and efficiently. Service Cloud Voice introduces natively integrated telephony into the powerful Service Cloud for Salesforce, offering a more dynamic agent experience and enhanced omnichannel visibility for supervisors via an AI-powered console.
Business Continuity
Meet urgent call demands and remote workforce requirements
Customers who can’t reach you won’t stay customers for long. When you have scalable, flexible, and comprehensive capabilities, "business as usual" continues – even in the event of an emergency, natural disaster, or human-error-related outage. Leverage Amazon Connect to meet urgent call demands and remote workforce requirements, and ramp up and scale operations on demand to ensure availability.
Cloud Migration and
Managed Services
Take advantage of our expertise in design, development, and implementation
When migrating to the Cloud, the investment must deliver business results in cost savings, productivity, and most importantly customer satisfaction. Our specialized Amazon Connect migration program offers a multitude of services, including assessing business needs and readiness, deploying AWS services, and creating a long-term plan for monitoring and support. Our Managed Services help existing teams or functional groups currently supporting contact center infrastructure. Our delivery practices further the best development, implementation and ongoing assistance for your Amazon Connect contact center.
Outcomes View all Case Studies→
Through our partnership with Amazon Connect, we deliver innovative and customised solutions to clients
Experience our comprehensive technology ecosystem. The best partners. The best outcomes.
We partner with best-of-breed technology providers to complete the capabilities portfolio and deliver CX excellence, seamless integration, and process efficiency across the entire customer lifecycle. From omnichannel to messaging to automation and CRM, we’ve gathered all of the best CX technology platforms in one place so it is easy for you to find the right fit. To learn more contact us or explore the ecosystem.
